Privacy Policy

Privacy Policy

Effective Date: July 3, 2026

At Soulful Pause, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Soulful Pause handles information when you use the Soulful Pause mobile application (“Soulful Pause App”), visit our website at soulfulpause.com, make a purchase, subscribe to our communications, or otherwise interact with us.

Soulful Pause Mobile App

The Soulful Pause mobile app provides mindfulness and wellness experiences, including breathing exercises, calming sounds, and mindful pause activities.

The Soulful Pause mobile app does not require users to create an account or provide their name, email address, phone number, mailing address, payment information, or other personal information to use the app.

Soulful Pause does not sell personal information collected through the mobile app.

Information collected through the Soulful Pause website or online store is governed by the website-related provisions of this Privacy Policy below.

Information We Collect Through Our Website and Store

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect:

Name
Email address
Shipping and billing address
Phone number (if provided)
Payment information (processed securely by our payment providers)
Order history
Device and browser information
IP address
Website usage information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver digital downloads
Communicate about your order
Respond to customer service requests
Improve our website and shopping experience
Send promotional emails if you have chosen to receive them
Prevent fraud and maintain website security
Comply with legal obligations

Payment Information

Payments are processed securely through trusted third-party payment providers. Soulful Pause does not store your full payment card information.

Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Analyze website traffic
Improve website performance
Measure the effectiveness of marketing campaigns

You can control cookies through your browser settings.

Email Marketing

If you subscribe to our mailing list, we may occasionally send updates about new products, special offers, and wellness inspiration.

You may unsubscribe at any time using the unsubscribe link included in every email.

Sharing Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers who help us operate our business, including:

Shopify
Payment processors
Shipping carriers
Email marketing providers
Analytics providers

These providers receive only the information necessary to perform their services.

Digital Products

Digital downloads are licensed for personal use only unless otherwise stated. Purchasing a digital product does not transfer ownership of the artwork or content.

Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Payment information submitted through our online store is processed by third-party payment providers, and Soulful Pause does not store full payment card information. However, no method of electronic transmission or storage is completely secure.

Data Retention and Deletion

Mobile App: Soulful Pause does not require users to create an account and does not store or retain personal information or user-generated content through the Soulful Pause mobile app. Because Soulful Pause does not retain personal user data through the app, there is no personal app user data retained by Soulful Pause that requires deletion after a specified retention period.

Website and Store: Personal information collected through our website or online store is retained only for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

You may request deletion of eligible personal information by contacting us at privacy@soulfulpause.com. Certain information may be retained where required by law or for legitimate business purposes, such as transaction, tax, fraud-prevention, or legal records.

Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of the personal data we hold about you

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may include links to third-party websites, including Amazon for selected journal purchases. We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

The Soulful Pause mobile app is intended for adults aged 18 and older and is not directed to children. Our website and services are not intended to knowingly collect personal information from children under the age of 13. If we learn that personal information from a child has been collected in circumstances where parental consent is required, we will take appropriate steps to delete it.