Refund policy
At Soulful Pause, every product is thoughtfully created and carefully packaged with intention. If something isn't right with your order, we're here to help.
Physical Products
We accept returns on eligible physical products within 30 days of delivery.
To be eligible for a return, items must be:
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Unused and in their original condition
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Returned in the original packaging whenever possible
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Free from signs of wear or damage caused after delivery
To begin a return, please email orders@soulfulpause.com with your order number and reason for return. Please contact us before sending an item back. We will provide return instructions and the appropriate return address.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
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Essential oil roll-ons
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Opened candles
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Tea and food items
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Personalized or custom-made products
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Gift cards
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Digital downloads
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
We'll review your request and, if approved, provide a replacement, store credit, or refund as appropriate.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a damaged item.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If we made an error or the item arrived damaged or defective, Soulful Pause will provide instructions for the return and cover eligible return shipping costs when appropriate.
Digital Downloads
Due to the nature of digital products, all digital download sales are final.
If you experience a problem downloading your files or receive an incorrect file, please contact us and we'll gladly help resolve the issue.
Amazon Journal Purchases
Some journals featured on our website are printed and fulfilled through Amazon KDP.
If you purchase a journal through Amazon, all returns, exchanges, refunds, and shipping matters are handled according to Amazon's return policy.
Please contact Amazon Customer Service directly regarding those orders.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders that have not yet entered production or shipped may be eligible for cancellation.
Once an order has shipped, it cannot be canceled and must follow the return process described above.
Exchanges
At this time, we do not offer direct exchanges.
If you'd like a different product, please return the eligible item (if applicable) and place a new order.
Contact Us
If you have any questions about your order or this policy, we'd love to help.
Soulful Pause
Thank you for supporting our small business. Every order is prepared with care, and we appreciate the opportunity to create meaningful moments of pause for you and those you love.