Shipping policy

Thank you for shopping with Soulful Pause. Each order is thoughtfully prepared and packaged with care.

Order Processing

Processing times vary by product:

Pause Boxes: Typically 5–7 business days. Please refer to the individual product page for the most current processing time.

Aromatherapy Roll-Ons and select ready-to-ship products: Typically 1–3 business days.

Digital Downloads: Available immediately after purchase. Digital products are delivered electronically and do not require shipping.

Amazon-Fulfilled Journals: Journals purchased through Amazon are printed and shipped directly by Amazon. Shipping times, rates, and tracking for these orders are determined by Amazon and will be shown during Amazon checkout.

Business days do not include weekends or holidays.

Shipping Rates & Delivery

Available shipping methods, estimated delivery times, and shipping costs are calculated and displayed at checkout based on the destination and items in your order.

Please note that processing time is separate from carrier transit time.

Order Tracking

Once your physical order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

If you experience an issue with your shipment, please contact us and we will be happy to assist.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can assist you.

International Shipping

International shipping availability, rates, and estimated delivery times are shown at checkout when available for your destination.

Customers are responsible for any applicable customs duties, import taxes, or fees imposed by the destination country unless otherwise stated at checkout.